Soccer USA Store Policies

Privacy Policy: Soccer USA Store respects your privacy and takes it extremely seriously. We pride ourselves on being honest, fair, respectful, and courteous to each customer. We do not rent, sell, or exchange your email address or phone number. We only collect personal information if you provide it to us. Any information you provide will be used solely to better serve your needs and enhance your shopping experience. We follow this policy not only because it is the law but because we believe it is the right thing to do.

We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our website and your interactions with our products and services. This anonymous information is collected using a pixel tag, which is standard technology used by most major websites. For more information about this practice and your choices regarding this anonymous information, please contact us.

Safety and Security Policy: Security is one of our top concerns. Soccer USA Store maintains reasonable and appropriate standards to safeguard your personal information. When you enter personal information, such as a credit or debit card number, in the designated and secured sections of our website, the information will be encrypted or encoded before it is sent over the Internet and when stored for processing. Personal information that we collect and maintain is subject to physical, administrative, and technical controls that are consistent with recognized industry standards.

If you prefer to provide your credit card information by phone, you can call us at (+1) 689-837-6853. Our Customer Service Team is available to assist you Monday through Friday from 9 AM to 5 PM EST.

Return Policy: We offer a 30-day wear test guarantee on footwear. If you are not completely satisfied with your new shoes, you can return them within 30 days, hassle-free. This excludes customized or worn items.

For general returns, we accept returns on most items purchased within 30 days, provided they are returned in their original condition (brand new, unworn, unwashed, and unembellished). Please try on items in a clean, indoor area in case you need to return them. Domestic exchanges are shipped via standard ground service at no additional charge. Allow 1-2 weeks for exchanges to be processed.

What We Need:

• Correct order number
• Return Form
• Merchandise returned without an order number or outside these policy guidelines may take longer to process

For large items like goals or field equipment, please contact us for specific return instructions. Field equipment returned to the wrong location will incur a 15% restocking fee.

How to Return Merchandise: Your package may contain a prepaid Return Service (RS) label. We will also email one to you. The cost of using each label is $5.95 (domestic use only), deducted from your merchandise credit. If we made an error, we will provide a return label at no cost to you. If you return merchandise at your own cost, please retain tracking numbers and receipts. We are not responsible for lost items en route.

Return Address: Returns 1014 Corporate Park Mebane, NC 27302

Credits will be made to the original form of payment. Shipping costs are not refunded. For returns accepted six months or more after the purchase date, we offer exchanges for a gift card or non-returnable merchandise.

Backorder Policy: An order for an item that is temporarily out of stock is called a "backorder." When you place an item on backorder, we will ship it as soon as it becomes available. You are not charged until the item ships and can cancel a backorder at any time without additional shipping charges.

Delivery Policy: All orders are processed between 8 AM and 4 PM EST, Monday through Friday. Ground shipping takes 3-12 business days within the continental U.S. Shipping rates vary by order total and location.

International Delivery Policy: We accept orders from over 150 countries. International customers must pay duties and taxes before receiving their package. Delivery times vary and are typically 7-14 business days for International Mail and 1-3 business days for International Express. Shipping charges are based on weight and calculated during checkout. For further questions, please contact us at contact@soccerusastore.com or call (+1) 689-837-6853.

Sizing Information: We provide detailed sizing guides to help you make the correct size choice. If you have questions about sizing, please contact us.

Promotion Rules & Regulations:

• Promotions cannot be applied to previous purchases.
• Minimum order subtotals must be met before customization, shipping, and taxes.
• Offer is in addition to Goal Club benefits unless stated otherwise.
• Only one shipping promotion per order.
• Shipping promotions are void on orders over $1,000.
• Gift with purchase is limited to one per customer, while supplies last.
• Special pricing for team and club orders is excluded from further promotional discounts.
• Promotional offers exclude Minimum Advertised Price products from Nike, adidas, and others.
• Discount offers are not valid on gift card purchases.

SMS Terms and Conditions: To receive product offers and discount coupons, register your mobile number with us. Text SOCCER to 27955 to opt-in. Reply with Y to confirm. You will receive 5 msgs/month. Msg & Data Rates May Apply. For help, text HELP to 27955 or contact us at contact@soccerusastore.com or call (+1) 689-837-6853. To stop receiving messages, text STOP to 27955.

Refund Policy for Your Shopify Store (Dropshipping with AliExpress)

Refund Policy

1. Eligibility for Refunds

   • We accept returns within 30 days of delivery if the item is unused and in its original condition.
   • Items must be in their original packaging.

2. Non-Refundable Items

   • Gift cards
   • Downloadable software products
   • Some health and personal care items

3. Process for Refunds

   • To initiate a return, please contact our customer service team at [Your Email] with your order number and reason for return.
   • Once your return is approved, we will send you a shipping label and instructions on where to send your package.

4. Refund Processing

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

5. Late or Missing Refunds

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Email].

6. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email].

7. Shipping

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Terms of Service for Your Shopify Store (Dropshipping with AliExpress)

Terms of Service

1. Introduction

   • Welcome to [Your Store Name]. By accessing our site, you agree to be bound by these Terms of Service and to use the site in accordance with these Terms.

2. General Conditions

   • We reserve the right to refuse service to anyone for any reason at any time.
   • You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.

3. Products and Services

   • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

4. Accuracy of Billing and Account Information

   • We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

5. Third-Party Links

   • Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

6. User Comments, Feedback, and Other Submissions

   • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

7. Errors, Inaccuracies, and Omissions

   • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

8. Prohibited Uses

   • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

9. Disclaimer of Warranties; Limitation of Liability

   • We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

10. Governing Law

    • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your Country/State].

11. Changes to Terms of Service

    • You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

By setting up clear and professional refund and terms of service policies, you build trust with your customers and ensure a smooth operation of your Shopify store.